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Golf
Break Booking Terms and Conditions
1)
Definitions |
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In
the following conditions (a) “The Company” shall mean
Rightclub Limited and rightclub.co.uk and (b) “Site” shall
mean “The Company’s” website www.rightclub.co.uk and any other designated or affiliated partners, which may include
other forms of advertising material such as brochures and publications.
(c) “Group” shall mean paying playing golfers subject
to a minimum of four in each group with no maximum. (d) “The
Hotel” shall mean and includes hotels, self-caterting accommodation
and all other accommodation you book with “The Company”.
(e) “The Golf Course” shall mean the course that the “The
Group” have reserved tee times for.
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2)
Bookings
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“The
Company” will receive enquiries from “The
Groups” to access one of our breaks that we offer. “The
Company” offers two types of breaks,
(a) The first type of break is where “The Group” have
requested both accommodation and golf where both elements
are provided by “The Hotel” in which “The
Group” are staying. For these bookings “The
Company” only act as an agent in respect of all
bookings we take and / or make on “The Groups” behalf. “The
Company” accept no liability in relation to any
contract “The Group” enter into or for any
services or arrangements “The Group” purchase
or for the acts or omissions of “The Hotel” or
other person (s) or party (ies) connected with any arrangements.
For all arrangements, “The Groups” contact
will be with “The Hotel”.
The terms and conditions of “The Hotel” will
apply to “The Groups” booking. These terms
and conditions may limit and / or exclude “The
Hotels” liability to “The Group”. Copies
of these conditions are available on request from “The
Company”.
(b) If “The Group” book the first type of
break above, clauses xxx –xxxx of these booking
conditions will apply to your booking. |
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3)
Accuracy
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| Although
every effort has been made by “The Company” to
ensure the accuracy of the information (including prices),
in this brochure, on our website (www.rightclub.co.uk)
in our email newsletters and quotes, in our promotional
material and printed media, regrettably changes and errors
occasionally occur. “The Group” must therefore
check the details of their chosen break (including the
price) at the time of booking. “The Company” reserve
the right to make changes to and correct errors in advertised
prices and other details at any time before your break
is confirmed. |
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4)
Payment
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A
deposit of £35.00 per person must be paid at the
time of booking. “The Company” reserve the
right to ask for an additional deposit amount for certain
bookings where “The Company” need to pre-pay
an additional sum to secure “The Groups” tee-times.
This will be specified on “The Groups” confirmation.
The balance of “The Groups” break must be paid
no later than one calendar month before the date “The
Groups” contracted break is due to commence. Bookings
made less than one calendar month before this date must
be paid in full at the time of booking. If the balance
is not paid by the due date, “The Company” reserve
the right to cancel “The Groups” booking and
retain “The Groups” deposit.
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5)
Methods of Payment
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| “The
Company” accept the following credit/debit cards:
Visa, MasterCard, Switch, Delta and Connect. Cheques are
also accepted made payable to Rightclub Ltd. Please clearly
write the booking number on the back of the cheque. Also “The
Company” have the facility to enable “The Group” to
pay on line using our website. |
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6)
Confirmation of Booking
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| “The
Companys” breaks and what is offered is shown on “The
Site” ranging from Par to Two Night Golf Breaks.
This also includes full use of “The Hotels” facilities
where available, although in some circumstances “The
Hotel” may apply an additional charge for some services
being offered. “The Company” cannot be held
responsible for these additional charges and “The
Group” must settle these directly with “The
Hotel” at time of use.
Prices are based on twin/double occupancy of hotel rooms
and are subject to change. Single room supplements apply
to all hotels.
“The Company” reserve the right to increase
the price of any golf break advertised on “The
Site” at any time before “The Group” book.
Any price changes will be clearly advised to “The
Group” at the time of booking. Any subsequent reduction
in prices due to special offers advertised will not apply
to confirmed bookings. |
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7)
Handicap Certificates
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| Some
of “The Hotels and The Golf Courses” will require
handicap certificates before accepting visitors, “The
Company” will endeavour to advise “The Group” at
the time of booking. Whilst a certificate of playing ability
is not essential on all courses, knowledge of etiquette
and the rules of golf are expected and each “Hotels
or Golf Course” reserves the right to refuse access
if it is judged that “The Group” by way of
individual or in the party do not display the required
knowledge. “The Company” cannot be held responsible
in these circumstances.
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8)
Dress Code
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| Appropriate
dress and footwear should be worn at all times on the course
and in the clubhouse (as per the information included in
your confirmation). “The Company” cannot accept
any responsibility in any ruling by “The Hotel or
The Golf Course” if “The Group” by way
of individual or in the party is unable to play due to
inappropriate attire.
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9)
Tee Times
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| “The
Company” will do everything possible to confirm “The
Groups” requested tee times, however “The Hotels
and The Golf Courses” do reserve the right to alter
preferred tee times. If for any reason “The Groups” tee
times should not be available, as part of “The Company’s” service
we will offer “The Group” the nearest possible
alternative. Tee times are based on playing in four-balls
and therefore “The Group” may be paired up
with other golfers on the day.
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10)
Playing Conditions
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| Although
the standard of golf courses is inspected on a regular
basis, their actual playing condition may vary from time
to time. Hollow tining is an essential part of course maintenance
and as the timing depends on weather, “The Company” are
not always aware of when this will occur. “The Company” cannot
be held responsible for the condition of the course during “The
Groups” break.
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11)
Complaints
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| As “The
Company” act only as an agent for each of “The
Hotels”, if “The Group” have a complaint
or experience any problems during the break please inform “The
Hotel” concerned immediately. When a complaint is
specific to issues arising during “The Groups” break,
compensation is down to “The Hotel”. If a satisfactory
conclusion is not reached please notify “The Company” in
writing and “The Company” will advise the relevant
account manager so that they are aware to monitor recurring
problems with any of “The Hotels” The Company” promote.
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12)
Cancellations and Amendments by “The Group”
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| “The
Group” may change numbers or cancel their break at
any time provided that the person who originally booked
the break gives notification to “The Company” in
writing or email. In the event of a reduction in numbers
or cancellation, prior to the final balance being paid, “The
Company” will retain £35 per person cancelling
as a cancellation fee. Cancellations made after final balances
have been paid will result in forfeiture by the person(s)
cancelling of all monies paid or due at that time. In the
event of any other amendments, “The Group” must
pay in addition all costs incurred by “The Company” in
making the amendment together with any costs or charges
incurred or imposed by any of “The Hotels” or “The
Golf Courses” concerned. In particular, if numbers
change so that there is an odd number remaining in the
party, single room supplements will apply.
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13)
Insurance
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| “The
Company” will inform “The Group” to consider
adequate insurance to be essential. “The Company” will
indicate that it is “The Groups” responsibility
to ensure that the insurance cover they purchase is adequate
for their particular needs.
“The Company” does not read or check insurance
policies and does not take any responsibility for damage
or loss caused by “The Group”.
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14)
Behaviour
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When “The
Group” book with “The Company”, “The
Group” accept responsibility for any damage or
loss caused by “The Group” on an individual
or collective basis. Full payment for any such damage
or loss must be paid direct at the time to “The
Hotel” and / or “The Golf Course”.
If “The Group” fail to do so, “The
Group” will be responsible for meeting any claims
subsequently made against “The Company” (together
with “The Company’s” own and the other
party's full legal costs) as a result of “The Groups” actions.
“The Company” expect all clients to have
consideration for other people. If in “The Companys” reasonable
opinion or in the reasonable opinion of any other person
in authority, ie “The Hotel” and / or “The
Golf Course”, “The Group” or any member
of “The Groups” party behaves in such a way
as to cause or be likely to cause danger, upset or distress
to any third party or damage to property, “The
Company” or the supplier in question are entitled,
without prior notice, to terminate the break of the person(s)
concerned. In this situation, the person(s) concerned
will be required to leave the hotel or other service. “the
Company” nor “The Hotel” and / or “The
Golf Course” will have any further responsibility
toward such person(s) including any return travel arrangements.
No refunds will be made and “The Company” will
not pay any expenses or costs incurred as a result of
the termination. |
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15)
Special Requests and Medical Problems
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If “The
Group” have any special requests, “The Group” must
advise “The Company” at the time of booking.
Although “The Company” will endeavour to
pass any reasonable requests on to the relevant supplier, “The
Company” regret we cannot guarantee any request
will be met. Confirmation that a special request has
been noted or passed on to the supplier or the inclusion
of the special request on your confirmation or any other
documentation is not confirmation that the request will
be met. Unless and until specifically confirmed, all
special requests are subject to availability.
If “The Group” or any member of “The
Group” has any medical problem or disability
that may affect your break, please tell “The
Company” before you confirm your booking. In
any event, “The Group” must give “The
Company” full details in writing at the time
of booking. If the supplier in question reasonably
feel unable to properly accommodate the particular
needs of the person concerned, “The Company” must
reserve the right to decline “The Groups” reservation
or, if full details are not given at the time of booking,
cancel when we become aware of these details. |
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16)
Inclement Weather Policy
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As
bad weather is inevitable during the course of the year
hotels may either close the golf course or operate temporary
tees and greens at their sole discretion.
In the event of this happening “The Companys” Inclement
Weather policy is as follows:
Prior to arrival date
Details of each golf courses inclement weather policy
are available from our sales team:
If requested to do so “The Company” will
call “The Hotel” and check the status of
the golf course on “The Groups” behalf. Should “The
Group” choose not to travel, subject to the policy
of “The Hotel” in these circumstances, “The
Company” will try and postpone “The Groups” golf
break with “The Hotel”; however price supplements
may be incurred depending on when “The Groups” break
is re-booked for. No refunds are available under any
circumstance for cancellations made due to course closure.
During “The Groups” golf break
Golf played on temporary greens and tees is non-refundable
and is considered to be an accepted part of playing
winter golf. Equally trolley and buggy bans occur frequently
when a course is wet and are determined by those in
charge of the golf course.
If “The Group” is unable to play golf on “The
Groups” break due to course closure “The
Company” will, without guarantee and at “The
Hotel's” discretion, try and obtain a partial refund
or green fee vouchers for the golf element of the break.
It is however worth noting that “The Company” sell
winter breaks at a discounted rate and so any refund
will not be equivalent to the full green fee and with
many of “The Companys” winter breaks the
golf element is considered complimentary.
Each hotel sets its own inclement weather policy. As “The
Company” act only as an agent for each hotel, all
decisions regarding partial refunds or green fee vouchers
are solely at the discretion of “The Hotel” and
are final.
“
The Company” cannot be held responsible should
inclement weather prevail.
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17)
Liability
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“The
Company” will not be held responsible from any
injury, illness, death, loss, damage, expense, cost or
other sum or claim of any description whatsoever which
results from “The Group”.
“The Company” has no liability in contract,
tort (including negligence) or otherwise for any loss
of use, profits, revenue or savings, or any consequential
or indirect loss or damage of any nature.
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18)
Force Majeure
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“The
Company” shall have no liability in respect of
failure or delay or in performance of any obligations
under contract due to any cause outside “The Company’s” control.
Such events under “Force Majeure” may include
war or threat of war, riot, civil strife, actual or threatened
terrorist activity, industrial dispute, natural or nuclear
disaster, adverse weather conditions, fire and all similar
events outside our control.
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19)
Governing Law and Jurisdiction
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English
law shall govern all contracts between “The Company” and “the
Customer” and “The Customer” submits
to the jurisdiction of the English courts, but “The
Company” may enforce any such contracts in any
court of competent jurisdiction.
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